Shipping policy
Effective Date: 28 October 2024
At Foodie Umbrella, we are committed to delivering your orders promptly and efficiently. Below is our shipping policy to help you understand the process and timelines involved.
Shipping Areas
We currently ship within the UAE. While we do not offer international shipping currently, we hope to expand our services in the future.
Processing Time
- All orders are processed within 2-3 business days after payment confirmation.
- During peak seasons, such as holidays and special sales events, processing times may be extended. We appreciate your understanding during these busy periods.
Shipping Methods
- We partner with reliable courier services to ensure your order reaches you safely and on time.
- Once your order has shipped, you will receive a tracking number via email, allowing you to monitor its progress.
Delivery Times
- Standard delivery typically takes 3-5 business days from the date of shipment, depending on your location.
- Delivery times may vary due to local conditions or unforeseen circumstances, such as weather delays or traffic.
Shipping Fees
- Shipping fees are calculated at checkout based on the weight and size of your order, as well as the delivery location.
- For orders of 100 items or more, you may be eligible for free shipping
Order Confirmation
- Once your order is placed, you will receive an order confirmation email detailing your purchase. Please review this information carefully to ensure accuracy, especially your shipping address and other details.
Issues with Delivery
If you encounter any issues with your delivery, such as delays or damage, please contact our customer service team at contactus@foodieumbrella.com or call us at +971 56 966 9195 as soon as possible. We will work to resolve the issue promptly.
Thank you for choosing Foodie Umbrella! We appreciate your business and are here to ensure a smooth shipping experience. If you have any questions regarding our shipping policy, feel free to reach out to us.